Topeka Customer Service Utility Accounts include City of Topeka utilities (water, stormwater and sanitary sewer), Sherwood Wastewater District and Shawnee County Refuse (if elected). The services specific to your account will be determined by the water and wastewater utilities servicing your location and by selection of Shawnee County Refuse or a private refuse hauler.
Open a New Account or Transfer Service
You may now request to open a new account or transfer your account to a new address online. Your account balance must be current (no past due amount owed) before water service can be turned on at a new address.
If you require same day service, please call our Customer Service Center Monday-Friday from 7am-6pm or visit our walk in center at 620 SE Madison Monday-Friday from 8am-5pm. Please note, there is an additional fee for same day service.
Customers opening a new account will be required to provide the following:
- Service Address and Billing Address (if different)
- Phone Number(s)
- Social Security Number
- Birth Date
- Driver’s License Number
Someone 18 or older must be present when your water service is turned on or as a courtesy and convenience to our customers, we offer a Water Service Turn On Release Agreement (not available during winter months). Signing a Release Agreement, releases the City of all liability for damage caused by running water. A completed Water Service Turn On Release Agreement may be faxed to 785-368-3825 or submitted in person at the City Express Payment Center in the Cyrus K. Holliday Building lobby at 620 S.E. Madison St. M-F 8AM-5PM.
Terminate City of Topeka Water Service
You must be listed as an authorized person on the account.
Please call Customer Service at 785-368-3111. Our Customer Service Representatives are available to assist you Monday-Friday, from 7 a.m. to 6 p.m. Or, you may visit our Payment Center in the Cyrus K Holliday Building lobby at 620 SE Madison St., Monday-Friday, 8 a.m. to 5 p.m.
Please have account information available; account number and/or name, and the service and billing address. You will also need to provide the date service is to be terminated.
We are unable to accept fax or emails to terminate service. A final reading will be done on the date service is to be terminated. A City of Topeka Final billing statement will be mailed within 14 days of the final reading.