Create a PayOnline Account

 

Paymentus FAQ’s

What is changing?

  • The City of Topeka has introduced a new payment system that offers fully-integrated red-flag identity theft protection that is PCI (Payment Card Industry) compliant
  • Customers who previously paid Utility bills online will be directed to the new payment system

What service will be provided by the new payment service?

  • Secure payments using Visa, MasterCard, and Discover as well as debit card and e-check payments
  • Online service is available 24 hours a day, 7 days a week
  • NEW – Pay-by-Text Option
  • NEW – Schedule Payment Reminders
  • NEW – Store your payment methods using the secure online wallet

When will this change be effective?

  • You may start using the new on-line payment system now
  • Please go to topeka.org and click ‘Pay Online’ at the top of the screen
  • You may register for the new system or make a one-time payment
  • The current online payment system will no longer be available after December 15, 2020

IMPORTANT INFORMATION FOR AUTOMATIC BILL PAYMENT CUSTOMERS

  • IF YOU SIGNED UP FOR AUTOPAY IN OUR PREVIOUS SYSTEM, YOU WILL NEED TO CANCEL THAT SERVICE AFTER YOU REGISTER FOR AUTOPAY IN THE NEW SYSTEM
  • IF YOU DO NOT REGISTER IN THE NEW SYSTEM, YOUR AUTOPAY WILL NO LONGER BE EFFECTIVE AFTER DECEMBER 15, 2020

 Will there be any changes to my Utilities account?

  • There will be no changes to your account with the new online payment system

Do I need to provide my email address if I make a payment online?

  • Yes, your email address is required for confirmation of your payment

What information do I need to make an online payment?

  • Your Utilities account number (located in the upper right-hand section of your billing statement), your payment method information (credit/debit card or check information), and an email address

Will I still be able to make a payment by phone?

  • Yes, you may still contact our Customer Service Representatives Monday-Friday from 7:00 am to 6:00 pm or you may use our Interactive Voice Response system which is available 24/7 by calling 785-368-3111

I am currently on e-billing.  Will I continue to receive e-bills?