Our walk in payment center is now open to the public. Social distancing and other measures will be enforced in all city buildings to help prevent the spread of COVID-19. Anyone visiting city buildings is strongly encouraged to wear a mask at all times.  Thank you.


The Utilities Department is comprised of the Water and Water Pollution Control Utilities and the City of Topeka Customer Service Center. As the producer and distributor of drinking water and manager of all sanitary and stormwater waste in the community, the Utilities Department is integral in the safety and daily life of all Topeka citizens.

The Topeka Utilities Department mission: From river to river, we manage water – protecting the health and safety of our community.

Customer Service Center

The Topeka Customer Service Center provides responsive customer assistance and offers a variety of convenient account and utility billing options and hours.

Walk-in at our City Express location at 620 SE Madison. Open Monday thru Friday, from 8 a.m. to 5 p.m.


Call 785-368-3111 Monday thru Friday from 7 a.m. to 6 p.m. to report or request service for the following:

  • Utility Customer Accounts
  • Water Utility
  • Water Pollution Control Utility
  • Street Department Maintenance
  • Shawnee County Refuse

Emergency Service

For Emergency 24/7 Water and Water Pollution Control Utility service, call 785-368-3111. (Sewer backups, water main breaks, etc.)