The Utilities Department is comprised of the Water and Water Pollution Control Utilities and the City of Topeka Customer Service Center. As the producer and distributor of drinking water and manager of all sanitary and stormwater waste in the community, the Utilities Department is integral in the safety and daily life of all Topeka citizens.

The Topeka Utilities Department mission is to enhance the community by providing and maintaining quality infrastructure and public services. Our vision is to create an environment conducive to the development of sustainable economic growth that will improve the quality of life for future generations.

Customer Service Center

The Topeka Customer Service Center provides responsive customer assistance and offers a variety of convenient account and utility billing options and hours.

Call 785-368-3111 Monday thru Friday from 7 a.m. to 6 p.m. to report or request service for the following:

  • Utility Customer Accounts
  • Water Utility
  • Water Pollution Control Utility
  • Street Department Maintenance
  • Shawnee County Refuse

Emergency Service

For Emergency 24/7 Water and Water Pollution Control Utility service, call 785-368-3111. (Sewer backups, water main breaks, etc.)