Due to the ongoing community health emergency and in consideration of our community and staff, we have temporarily closed our walk in payment center at 620 SE Madison.  If you would like to make a cash payment, please bring your utility account payment stub and visit any of the US Bank branches.  Thank you.


The Utilities Department is comprised of the Water and Water Pollution Control Utilities and the City of Topeka Customer Service Center. As the producer and distributor of drinking water and manager of all sanitary and stormwater waste in the community, the Utilities Department is integral in the safety and daily life of all Topeka citizens.

The Topeka Utilities Department mission: From river to river, we manage water – protecting the health and safety of our community.

Customer Service Center

The Topeka Customer Service Center provides responsive customer assistance and offers a variety of convenient account and utility billing options and hours.

Call 785-368-3111 Monday thru Friday from 7 a.m. to 6 p.m. to report or request service for the following:

  • Utility Customer Accounts
  • Water Utility
  • Water Pollution Control Utility
  • Street Department Maintenance
  • Shawnee County Refuse

Emergency Service

For Emergency 24/7 Water and Water Pollution Control Utility service, call 785-368-3111. (Sewer backups, water main breaks, etc.)