Utility Payment Options

The City of Topeka offers a variety of utility bill payment options. For assistance or questions about any of the payment options, please contact the Customer Call Center at 785-368-3111, M-F, 7AM-6PM.

There are no fees when using the following payment options:

Payments made at a non-authorized collection station are not considered received until payment posts to your account.


Online Payment

Our Online Payment service offers the convenience of making one time payments online with either MasterCard, Visa, Discover credit/debit cards or checking accounts. Up-to-date online access to customer utility accounts, payment history, pending payments and account status is also readily available.
Register for an online account.

Please allow 2 days for processing. Do not utilize if your account is past due.


Direct Payment

Direct Payment (autodraft from bank account) is an authorization for your financial institution to pay your utility bill from your checking or savings account. You submit an authorization form once. Afterwards, your financial institution pays your monthly bill on its due date for you. This service can be canceled at any time or transferred to a new service location by calling 785-368-3111.

Sign up for Direct Payment by mailing a completed Direct Payment Authorization Form (include a voided check or savings deposit slip) to the following address:
City of Topeka Utilities Dept.
PO Box 957904
St. Louis, MO 63195-7904

Customers using Direct Payment receive their monthly bill, and an automatic transaction is verified by the following statement on a bill: “Bank account drafted for (total bill).” Customers should continue to make regular payments until their bill indicates an automatic transaction (usually 2 billing cycles).


Interactive Voice Response System

Interactive Voice Response System (IVR) is an automated method of paying your bill 24/7 by calling 785-368-3111 and by using a MasterCard, Visa or Discover credit/debit card. The automated system uses voice recognition or touch-tones to guide you through the menu. There is no charge for this service, and payments made before midnight are posted the next day.



Mail check or money order and payment coupon to:
City of Topeka Utilities Dept.
PO Box 957904
St. Louis, MO 63195-7904


Customer Service Locations

City Express Payment Center, Cyrus K Holliday Bldg – 620 SE Madison St., M-F, 8AM-5PM

  • Cash, check, money order, MasterCard, Visa, Discover credit/debit card payments accepted
  • Same day processing

U.S. Bank – All Topeka Locations

  • Find the U.S. Bank branch nearest you. (Days and hours vary by location)
  • Cash, check or money order payments accepted
  • Payment coupon must accompany payment
  • Allow 3 business days for processing


Phone Check, Mastercard, Visa, Discover Credit/Debit Cards

  • Call the Customer Service Center at 785-368-3111, M-F, 7AM-6PM
  • Provide your account and/or bank routing number/s