The City of Topeka Utilities Department will resume utility disconnections next week. Utility accounts not in good standing may be subject to disconnect. We encourage customers wanting to make payment arrangements or having difficulty paying their bills to call us at 368-3111 to take advantage of the various options we have available.
Utility bills can be paid at City Express at 620 SE Madison, the customer service call center or at authorized US Bank locations. City Express is open from 8:00 a.m. to 5:00 p.m. Monday through Friday. The Customer Service Call Center is open between 7 a.m. and 6 p.m., Monday through Friday, and is available to work with customers to help keep their balances due manageable during this time. Customers who need to pay their water bill in cash can do so at authorized US Bank locations at the drive through window. US Bank hours vary by location. Bills can also be paid by phone at 785-368-3111 or online at www.topeka.org/payonline.
Doorstep, Let’s Help, the Salvation Army and the City of Topeka created the Water Share Program to assist citizens in need with their COT water utility bill. Please contact one of the agencies directly to request assistance.
- Doorstep 785-357-5341
- Let’s Help 785-234-6208
- Salvation Army 785-233-9648
The Utilities Refund Program (Franchise Fee Program) also offers assistance for utility bills. Please contact the Community Resources Council to apply 785-233-1365. For citizens looking for a way to help, you may go to www.topeka.org/utilities/watershare or call 785-368-3111. Donations may be set up as reoccurring monthly or you may select to make a one-time donation. The donation amount will be added to your next City of Topeka water bill.