The March 17th Governing Body meeting will be cancelled due to increased efforts to prevent the spread of the COVID-19 virus. The Governing Body supports City Manager Trout’s administrative decision to establish moratorium on water shut-offs effective immediately. The City of Topeka Utilities Department will evaluate future plans again on April 15th. Customers must work in conjunction with the Utilities Department to develop a payment plan five days prior to their payment due date.
In increased efforts to prevent the spread of the COVID-19 virus the City of Topeka Utilities Department encourages all customers to pay online or by phone and to set up payment plans. The customer service call center is open from Monday through Friday from 7 a.m. to 6 p.m. you can contact them by phone at 785-368-3111 or by email at utilityaccounts@topeka.org. Bills can be paid online at https://www.topeka.org/payonline/.
Please go to the City of Topeka website for more information on COVID-19 related policies enacted by city departments: https://www.topeka.org/news/category/press-releases/