2021 Citizen Satisfaction Survey

The City of Topeka will be conducting its 2021 Citizen Survey from August 15th through September 30th. The survey will be administered digitally through the nationally recognized ETC Institute via phone, mail and the Internet.

ETC will mail the survey and a City-approved project description letter to a random sample of households. Residents will be provided two convenient opportunities to respond: an online link that will be included in the letter and a postage-paid return envelope.

Seven to 10 days after the surveys are mailed, ETC will follow-up with households that received the survey via e-mail and/or phone; the firm’s goal is to achieve a minimum of 400 completed surveys.  A sample of 400 will provide the City results that have a margin of error of +/-4.9 percent at the 95 percent level of confidence. ETC consultants will monitor the distribution of the sample to ensure that it reasonably reflects the demographic composition of the City with regard to age, geographic dispersion, gender, race/ethnicity and other factors.

The survey will compile resident feedback on a wide variety of City programs and services and gather respondent information.

“The City of Topeka Satisfaction Survey is a great tool to help staff identify what we are doing well, along with identifying opportunity for improvement and helping the city to identify budget priorities,” said City Manager Brent Trout. “Citizen engagement is incredibly important and has previously helped the city to strategically invest in our city and improve our quality of life.”

Survey findings will be presented to the Governing Body in November and posted on the City of Topeka website.

Established in 1982, ETC Institute is a Kansas-based company that has administered surveys in more than 700 cities and counties nationwide throughout the previous five years. The firm is a national leader in market research for local governmental organizations and, since its founding, has completed research projects for clients in 49 states, including surveys, focus groups and stakeholder meetings.