We pledge to communicate effectively with you regardless of any disability involving speech, vision, hearing, mobility/physical, learning/developmental, or behavioral/social disorder. We will provide the appropriate auxiliary communication aids or service to you, provided it doesn’t cause us an undue financial or administrative burden; or fundamentally alter the nature of our program or activity.
We want all citizens to be able to participate in the programs, services, and activities offered by The City of Topeka and to receive the benefits offered from your city government. If you’re a qualified individual with a disability, it’s also your right!
Therefore we’ve designated an ADA Coordinator to assure that all of our programs, services, and activities, viewed in their entirety, are accessible and usable by citizens with disabilities. You will not be excluded from participating in any City program or activity and you will not be denied the benefits of anything we offer because of a disability.
It is our intent to fully comply with the Americans With Disabilities Act, 42 U.S.C.A., 12101 et seq. (ADA), because we want everyone to benefit from City Government.
Grievance Procedure
To submit a grievance, please fill out our Citizen Feedback Form.
The grievance procedure is established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Topeka.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number, email address of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted as soon as possible, preferably within 60 calendar days of the alleged violation to: ADA Coordinator Monique Glaude´ at 785-368-4470 or ada@topeka.org.
Within 10 calendar days after receipt of the complaint, Monique Glaude´ will meet with the complainant to discuss the complaint and the possible resolutions. Within 10 calendar days of the meeting, Monique Glaude´ will respond in writing, and where appropriate, in format that is accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Topeka and offer options for substantive resolution of the complaint.
If the response by Monique Glaude´ does not satisfactorily resolve the issue, the complainant may appeal the decision within 10 calendar days after receipt of the response to the City Manager or designee. Within 10 calendar days after receipt of the appeal, the City Manager or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 10 calendar days after the meeting, the City Manager or designee will respond in writing, and, where appropriate, in a format that is accessible to the complainant, with a final resolution of the complaint.