How to Get Back Your Impounded Vehicle

Impounded Vehicles

If your vehicle is impounded, there are a few things you need to know about how to get it back and what the requirements are.

Police Holds

If there is a police hold on a vehicle, all inquiries should be directed to the proper police bureau. There will be no access to vehicles with a police hold for property or inspection without being accompanied by the proper police personnel.

Documents Needed to Retrieve a Vehicle

Owners will be required to produce the following documents to retrieve or access a vehicle.

All vehicles towed for abandoned require:

  • Owner must provide a valid current registration
  • Valid and current insurance for the vehicle
  • Valid state issued driver’s license or ID card from the United States
  • Pay applicable towing and storage fees
  • Acceptable payment by credit/debit card, check and money order. No Cash

Not towed for abandoned recoveries (code, stolen recoveries, evidence releases, etc.) need the following for a tow out:

  • Current proof of ownership: A title or current registration and a valid photo identification.
  • A commercial tow truck
  • Pay applicable towing and storage fees
  • Acceptable payment by credit/debit card, check and money order – no cash

To drive your vehicle out, you need:

  • Owner must provide a valid current registration
  • Valid and current insurance for the vehicle
  • Valid state issued driver’s license from the United States
  • Pay applicable towing and storage fees
  • Acceptable payment by credit/debit card, check and money order – no cash

Proof of ownership may be established by:

  • Current vehicle registration showing you as the owner
  • Original title – designating you as the current owner. We will accept a faxed title (front and back) from the lien holder

Valid photo identification in the form of:

  • Valid state issued driver’s license from the United States
  • Valid state issued identification card or Military ID from the United States
  • Valid passport
  • Name on identification must match the owner documents

Current proof of insurance – A vehicle may be driven off the lot only if it is properly insured.

Personal Property Left in Vehicles

Often, police officers will submit property into the Property and Evidence Room. You can check with them at 785-368-9482.

Retrieval of Personal Property From Vehicles
With proof of ownership (valid ID and valid registration or title), access may be granted to vehicles for personal property removal. Access will not be granted for vehicles with police holds. The vehicle owner or his/her legally authorized agent may have one opportunity to retrieve personal property. Up to two persons will be allowed in the yard to recover property. Items attached to the vehicle such as radios, speakers, wheels, etc. may not be removed.

Authorizing Someone Else to Pick Up Your Vehicle

The vehicle owner may authorize another party to pick-up the vehicle and/or property with A Notarized Letter of Authorization from the registered or titled owner/lien holder instructing his/her designee to act as the owner’s legal agent, which must include:

  1. Owners name matching the name on title and/or current Registration
  2. Description of Owner’s vehicle to include year, make, model, VIN and/or license plate number
  3. Name of person designated to act as an owner’s agent. Agent’s name must match the identification presented to the Vehicle Impound Facility
  4. In order to drive the vehicle off of the lot, agents must have a valid driver’s license, current registration, and proper insurance. If only the title is presented, the vehicle must be commercially towed.

Please be aware that access will not be granted for vehicles with police holds.

For questions, please call us at 785-368-9230.