Topeka Customer Service Utility Accounts include City of Topeka utilities (water, stormwater and sanitary sewer), Sherwood Wastewater District and Shawnee County Refuse (if elected). The services specific to your account will be determined by the water and wastewater utilities servicing your location and by selection of Shawnee County Refuse or a private refuse hauler.
To open a new account or transfer your service address on an existing account, please contact the Customer Service Center at 785-368-3111 and provide the following:
You must be listed as an authorized person on the account.
Please call Customer Service at 785-368-3111. Our Customer Service Representatives are available to assist you Monday-Friday, from 7 a.m. to 6 p.m. Or, you may visit our Payment Center in the Cyrus K Holliday Building lobby at 620 SE Madison St., Monday-Friday, 8 a.m. to 5 p.m.
Please have account information available; account number and/or name, and the service and billing address. You will also need to provide the date service is to be terminated.
We are unable to accept fax or emails to terminate service. A final reading will be done on the date service is to be terminated. A City of Topeka Final billing statement will be mailed within 14 days of the final reading.